Go to a service centre to get a Centrelink online account You must visit a service centre with your identity documents to get a Centrelink online account. We will create your account and give you a Customer Reference Number (CRN). You’ll need both of these to claim online.
How do I find my child’s CRN number?
After your child’s CRN is generated, you can view it by logging into your Centrelink online account and going to “My family”. If you need more information regarding your Customer Reference Number, you can contact the Centrelink Families Line on 136 150.
After you’ve attempted to log in to your Centrelink online account, select I’ve forgotten my password.
- Step 2: enter your account details. Enter your Customer access number (CAN) then select Next.
- Step 3: reset your password. Enter your CAN, then enter a new password.
- Step 4: log in to your Centrelink online account.